In case of a delay of 60 minutes or more, you can use the common European form downloadable from the official website of the European Union to request a refund.

🔗 To check for potential compensation for the delay, click here

🔗 For information on complaints or to submit one, click here.

Fill out the appropriate request form available on the website and send it by your choice of: 

• Email: info@fstrenituristici.it
• Certified Email (PEC): marketingvendite@cert.fstrenituristici.it
• Regular or Registered Mail with Return Receipt: addressed to Customer Care at our registered office.

                Report the loss by writing to info@fstrenituristici.it.

                Our team will conduct a thorough search and get back to you as soon as possible.

                 For tailor-made solutions (charter trips or exclusive services), you can write to: charter@fstrenituristici.it

You can contact us: 

• Via email: by writing to info@fstrenituristici.it
• By phone: at the number +39 337 1481776, available Monday to Friday (excluding holidays), from 09:00 to 13:00

Availability varies from station to station. Information can be found in the dedicated section of the website.

Yes, some seats are dedicated and can be booked in advance.

You can request assistance when booking or through customer service at least 24/48 hours before departure.

Yes, many trains offer services for people with reduced mobility, including spaces for wheelchairs and accessible restrooms.

Report the incident immediately by filling out the "Lost Property" form or contacting customer support.

No, it is the passenger's responsibility to supervise their personal belongings.

Yes, provided they are clean or transported in special bags or containers.

Generally no. The passenger is responsible for the transport and storage of their own equipment.

Yes, transport is only permitted if the equipment can be handled by the passenger and does not exceed the limits indicated in the regulations (e.g., 2 meters in length on some trains).

Yes, if folded and transported in a bag, they are treated as bulky luggage.

Some trains have dedicated luggage areas or special racks. Alternatively, equipment can be stored in permitted spaces without obstructing passageways.

Usually not for hand-carryable items. For very bulky equipment, a supplement or a specific ticket may be required.

In some cases, yes, especially for bulky items. It is recommended to book in advance or check availability when purchasing your ticket.

Yes, it is permitted to bring sporting equipment such as skis, snowboards, trekking poles, surfboards, or foldable kayaks on board, according to the train's specifications.

Yes, guide dogs always travel free of charge and without restrictions.

Yes, dogs must wear a muzzle.

No, animals are not allowed in the restaurant cars.

Yes, but only by purchasing the entire compartment.

Yes, it is necessary to purchase a ticket for the animal.

Yes, it is permitted to travel with pets.