Contact information and support

ENG

Our contact points

For information on our travel experiences, for support or for customised trips, including dedicated trains or services, please contact us at:

Mail: info@fstrenituristici.it

Telephone: 337 1481776 Active Monday through Friday from 9 a.m. to 1 p.m.

For tailor-made trips, including dedicated trains or services, you can email us at charter@fstrenituristici.it

If you have lost your luggage on board of any of our trains, please write to info@fstrenituristici.it.We will make a careful investigation and provide you with a response.

After your trip, for any reimbursement or compensation claims, or to file a complaint, you can write to us at info@fstrenituristici.it or visit the following pages:

-Refunds: CRM WebForm - Refund or compensation request form:. (trenitalia.com)

-Complaints: Trenitalia - Complaint request form

-Compensation: CRM WebForm - Refund or compensation request form:. (trenitalia.com)

FS Treni Turistici Italiani

Registered office: Piazza della Croce Rossa 1

00161 Rome